Payment fraud notice

Criminals sometimes impersonate lenders and send hospitals emails asking them to pay to a new bank account. These emails can look genuine and may come from an address that resembles ours.

What we will never do

• Change our remittance instructions by email or text message.
• Ask you to pay to a personal account or by gift card or cryptocurrency.
• Ask for your Client Center password.

What to do

If you receive a request to change how you pay us, do not act on it. Call your relationship manager on the number in your agreement, not a number in the email, or call our main line, (615) 019-4470. Our remittance instructions are printed on every statement in the Client Center and have not changed since your agreement began.

Last updated March 2, 2026.